Last Updated: 20 July 2026
FanFaves is operated by Clearcache Pty Ltd ("FanFaves", "we", "us" or "our"), an Australian company.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you access or use the FanFaves website, applications and related products and services (collectively, the "Services").
This Privacy Policy applies to users of FanFaves, including users who interact with creators or AI characters, participate in chats, generate or upload media, purchase tokens, subscribe to Premium, or otherwise use the Services.
This Privacy Policy does not govern personal information we collect from creators in connection with creator onboarding, identity verification, payouts, AI model or character creation, or creator account administration. Creator information is handled separately.
By accessing or using FanFaves, you acknowledge the practices described in this Privacy Policy.
The information we collect depends on how you use FanFaves. We may collect information you provide directly to us, information generated through your use of the Services, information collected automatically, and information received from third parties.
Certain information is necessary for us to provide the Services. If you choose not to provide that information, some features may not be available to you.
When you create or use a FanFaves account, we may collect information such as:
Email address;
Username or display name;
Account and user identifiers;
Authentication information;
Country or region;
Age or date-of-birth information where required;
Account preferences and settings; and
Information you provide when communicating with our support team.
Where third-party sign-in or authentication services are available and you choose to use them, we may receive information from that provider in accordance with the permissions you grant.
When you communicate through FanFaves, we collect and process the content of those communications.
This may include:
Messages you send and receive;
Conversation history;
Reactions and other interactions;
Media shared through conversations;
Requests for images, videos, audio or other generated content;
Preferences expressed during conversations; and
Information you voluntarily disclose about yourself.
FanFaves uses artificial intelligence to provide conversational and interactive features. Messages and relevant conversation context may be processed by AI systems operated by FanFaves or by service providers acting on our behalf in order to generate responses, maintain conversational continuity and provide the Services.
Your private messages and conversation history are not made available to creators or authorised members of their teams through FanFaves.
Creators may separately be permitted to review certain media generations involving them, as described in the "Who Can Access Your Chats and Content" section of this Privacy Policy, for the limited purpose of helping them establish, refine or enforce their content preferences and boundaries on the Platform.
Authorised FanFaves personnel may access private communications only where reasonably necessary to provide support, investigate reported or flagged activity, prevent fraud or abuse, maintain security, enforce our Terms of Service, or comply with legal obligations.
FanFaves may analyse your interactions to identify information that helps provide a more personalised and consistent experience.
For example, we may identify or store information about:
Interests and preferences you have expressed;
Information you have shared about yourself;
Your preferences relating to particular creators or AI characters;
Relevant previous interactions;
Conversational context; and
Other information that may help an AI character or creator experience maintain continuity between conversations.
We refer to some of this information as "memories."
Memories may be generated from information you provide rather than entered directly by you. This means they may include summaries or inferences derived from your conversations.
Because of the nature of FanFaves, memories may sometimes concern private or sensitive aspects of your life.
We use memories to personalise your experience and make future interactions more relevant and consistent.
Where memory management features are available, you may be able to review or delete certain stored memories. Deleting your account will also initiate deletion of memories associated with your account, subject to the retention provisions described in this Privacy Policy.
When you use FanFaves' media generation or editing features, we may collect and process:
Text prompts;
Negative prompts;
Generation settings and preferences;
Selected creators, characters, poses, scenes, outfits or other generation options;
Reference images and other media you upload;
Images, videos, audio or other content generated for you;
Generation history;
Technical information relating to generation requests; and
Content moderation or safety results associated with a request.
Prompts and uploaded media may be transmitted to AI systems and technology providers where necessary to generate, modify or moderate the content you request.
Private generated content and private uploaded media are not made publicly available by FanFaves unless you choose to share them or use a feature that clearly indicates that content will be public.
If you upload content containing another person's personal information or likeness, you should ensure that you have the right to provide and use that content.
FanFaves is an adult-oriented platform. As a result, information you voluntarily provide through conversations, prompts, preferences, memories or uploaded media may reveal or allow inferences to be made about sensitive or highly private aspects of your life.
Depending on the information you provide, this could include information relating to:
Sexual interests or preferences;
Sexual practices;
Sexual orientation;
Relationships;
Health or other private circumstances; or
Other information treated as sensitive personal information under applicable law.
You are not required to disclose sensitive personal information unless it is necessary for a feature you choose to use.
We process this information where necessary to provide features you request, personalise your experience, maintain conversational context, operate safety and moderation systems, protect the integrity of the Services, or otherwise as permitted by applicable law.
Where applicable law requires consent or another specific legal basis to collect or process sensitive personal information, we will rely on the appropriate legal basis.
When you purchase tokens, subscribe to Premium or make another purchase through FanFaves, payment information may be collected and processed by third-party payment providers, payment facilitators, financial institutions or merchants of record.
We may receive and maintain information such as:
Purchase history;
Token purchases and balances;
Subscription or Premium membership status;
Transaction amounts;
Transaction identifiers;
Payment status;
Billing country or region;
Refunds and chargebacks; and
Limited information relating to your payment method, where provided to us by our payment provider.
Payment providers may process additional financial information directly in accordance with their own privacy practices.
We may retain transaction information as necessary for accounting, taxation, fraud prevention, dispute resolution, chargeback management and compliance with legal obligations.
FanFaves is intended for adults only.
We may use age assurance, age verification or identity verification processes to determine whether you are eligible to access FanFaves or particular features.
Depending on the verification method used, information processed may include:
Date of birth;
Age or age-range information;
Government-issued identification;
Photographs or selfies;
Biometric or facial analysis information where permitted by law;
Verification results; and
Fraud, authenticity or eligibility indicators.
Verification may be carried out by a specialist third-party provider.
Where possible, FanFaves may receive only a verification result, such as confirmation that you meet an age requirement, rather than receiving or storing the underlying identity document.
The information collected and retained will depend on the verification method, provider and applicable legal requirements.
When you access or use FanFaves, we and our service providers may automatically collect technical and usage information.
This may include:
IP address;
Browser type;
Device type;
Operating system;
Device or browser identifiers;
Pages and features accessed;
Dates and times of access;
Referring and exit pages;
Login and authentication activity;
Interaction and usage information;
Application or website version;
Error and diagnostic information;
Performance information; and
Security and fraud indicators.
We may infer an approximate location, such as your country or general region, from your IP address.
We do not collect precise device location unless a particular feature requires it and any permission required by applicable law or your device has been obtained.
FanFaves and our service providers may use cookies, pixels, local storage and similar technologies.
We may use these technologies to:
Keep you signed in;
Authenticate your account;
Remember settings and preferences;
Maintain security;
Prevent fraud and abuse;
Understand how the Services are used;
Diagnose technical problems;
Measure product performance;
Improve the user experience;
Measure marketing campaigns; and
Support advertising or marketing activities where applicable.
We may use third-party analytics services to understand how users interact with FanFaves.
Some analytics technologies may provide interaction analytics, heatmaps or session replay functionality. Where these technologies are used, we take steps intended to prevent sensitive information, private messages, payment information and other unnecessarily sensitive user-entered content from being captured.
Where required by applicable law, we will request consent before placing or accessing non-essential cookies or similar technologies.
You may be able to manage cookies through your browser settings or through any cookie preference controls we make available.
Disabling certain cookies may affect the functionality of FanFaves.
We may receive information about you from third parties in limited circumstances.
For example, we may receive information:
From authentication providers you choose to use;
From payment and fraud-prevention providers;
From age or identity verification providers;
Through referral programs;
When you interact with FanFaves through social media platforms; or
From service providers that help us detect fraud, abuse or security risks.
We use information received from third parties in accordance with this Privacy Policy and any restrictions imposed by the relevant provider or applicable law.
We may use personal information to:
Create, maintain and secure your account;
Authenticate users;
Provide and administer FanFaves;
Provide AI-powered chats and interactions;
Generate images, videos, audio and other content;
Maintain conversation history and context;
Create and use memories to personalise your experience;
Process purchases and manage token balances and subscriptions;
Provide customer support;
Verify age or eligibility;
Moderate content and generation requests;
Detect and prevent fraud, abuse, criminal activity and misuse;
Enforce our Terms of Service and other policies;
Maintain the security, integrity and availability of the Services;
Investigate complaints, reports and suspected violations;
Analyse how FanFaves is used;
Diagnose technical problems;
Improve existing features and develop new products and services;
Communicate with you about your account or the Services;
Send marketing communications where permitted;
Measure the effectiveness of marketing activities;
Manage payment disputes, refunds and chargebacks;
Establish, exercise or defend legal claims;
Comply with applicable laws and lawful requests; and
Protect the rights, safety and property of FanFaves, our users, creators and others.
We may combine information collected from different parts of the Services where reasonably necessary for these purposes.
Artificial intelligence and automated systems are central to many FanFaves features.
Information may be processed by automated systems to:
Generate conversational responses;
Generate or modify images, video and audio;
Personalise interactions;
Identify and retrieve relevant memories;
Moderate prompts, messages and generated content;
Detect potentially prohibited or illegal activity;
Detect fraud or security threats; and
Enforce Platform rules and access restrictions.
Automated systems may prevent a generation request from being completed, flag activity for review, restrict access to particular features or take other actions intended to maintain safety and security.
Authorised FanFaves personnel may review matters that are flagged, reported or escalated where reasonably necessary to investigate suspected abuse, fraud, security incidents, violations of our Terms of Service or legal obligations.
We do not routinely manually review every private conversation or generation.
Where required by applicable law, we will provide additional information about automated decisions that have a significant effect on an individual and any rights available in relation to those decisions.
FanFaves may use both infrastructure operated or controlled by us and AI services provided by third parties.
Where a third-party AI provider is used, we may transmit the information reasonably necessary for that provider to perform the requested service. Depending on the feature, this could include prompts, relevant conversation context, reference media or generation settings.
We seek to minimise the information shared with AI providers to what is reasonably required to provide the relevant feature.
FanFaves does not use private user conversations, private uploaded media or private generated content to train general-purpose AI models, and does not permit third-party AI service providers to use that content to train their general-purpose models, except where we have clearly informed you and obtained any consent required by law.
We may use aggregated, statistical or de-identified information to analyse and improve FanFaves, conduct research, develop features and understand how the Services are used.
Where information has been de-identified, we take reasonable steps to prevent it from being associated with an identifiable individual.
We recognise that privacy is particularly important for conversations and content created through FanFaves.
Your private conversations, private uploads and private generations are not visible to other FanFaves users unless you choose to share them.
Creators and authorised members of their teams do not have access to your private messages or conversation history through FanFaves.
Creators may be permitted to review certain media generations created by users involving that creator. This access is provided for the limited purpose of helping creators understand how their likeness or persona is being used on the Platform and to establish, refine or enforce their content preferences and boundaries.
Creators are not provided with your complete payment card information, identity verification documents, or private conversation history through FanFaves.
FanFaves personnel do not routinely manually review all private conversations.
Access may occur where reasonably necessary to:
Respond to a support request;
Investigate content reported by a user;
Investigate content or activity flagged by safety systems;
Prevent fraud or abuse;
Investigate security incidents;
Enforce our Terms of Service;
Protect users, creators or others; or
Comply with legal obligations.
Access to personal information is restricted to personnel who reasonably require it for their role.
Our service providers may technically process or store chats, prompts, uploaded media or generated content where necessary to provide infrastructure, AI processing, storage, moderation, security or other services to FanFaves.
Their access is limited by the services they provide and the contractual or other arrangements applicable to their relationship with us.
We may disclose personal information in the following circumstances.
We may provide personal information to companies that perform services for us, including providers of:
Cloud hosting and infrastructure;
Data storage;
Content delivery;
AI inference and generation;
Image, video and audio processing;
Databases;
Authentication;
Email and communications;
Monitoring and error reporting;
Analytics;
Content moderation;
Customer support;
Fraud prevention;
Cybersecurity;
Payments; and
Age or identity verification.
These providers may process personal information where necessary to perform services for us.
Where you choose to interact with a creator, we may make information associated with that interaction available to the creator or their authorised team as described in this Privacy Policy.
We may disclose or exchange information with payment processors, payment facilitators, merchants of record, banks and other financial service providers where necessary to process transactions, manage fraud, handle disputes and chargebacks, or meet financial compliance requirements.
We may disclose information to lawyers, accountants, auditors, insurers and other professional advisers where reasonably necessary.
We may disclose information where we reasonably believe disclosure is necessary to:
Comply with applicable law;
Respond to valid legal process;
Respond to lawful requests from courts, regulators or law enforcement;
Investigate suspected criminal activity;
Protect the safety of users or others;
Prevent fraud or abuse;
Protect our legal rights; or
Enforce agreements and policies.
If Clearcache Pty Ltd or FanFaves is involved in a merger, acquisition, financing, restructuring, sale of assets or similar corporate transaction, information may be disclosed to relevant parties in connection with the transaction, subject to appropriate confidentiality and legal protections.
We may disclose information where you request, direct or consent to the disclosure.
FanFaves does not sell your private conversations, private uploaded media or private generated content.
FanFaves does not sell personal information in exchange for money.
Some privacy laws use broad definitions of terms such as "sale" or "sharing" that can include certain online advertising or cross-context behavioural advertising technologies.
If we use technologies that constitute a sale or sharing of personal information under applicable law, we will provide the notices and opt-out mechanisms required by that law.
We may send communications necessary to operate your account, including messages relating to:
Purchases;
Subscriptions;
Security;
Account activity;
Changes to the Services; and
Changes to our legal terms or policies.
These communications may be necessary to maintain your account.
Where permitted by law, we may also send promotional or marketing communications.
You may unsubscribe from promotional email communications using the unsubscribe option provided in the communication or through available account settings.
Unsubscribing from marketing communications does not prevent us from sending necessary transactional, security or account-related communications.
FanFaves is operated from Australia and uses technology and service providers that may operate infrastructure in other countries.
Your personal information may therefore be stored, transmitted or processed outside your country of residence.
These locations may include Australia, the United States and other countries in which our technology, payment, verification or infrastructure providers operate.
Data protection laws in those countries may differ from the laws that apply where you live.
Where required by applicable law, we use appropriate contractual, technical and organisational safeguards for international transfers of personal information.
Where Australian privacy laws apply to an overseas disclosure, we take reasonable steps as required by applicable law in relation to the handling of personal information by overseas recipients.
Where European Economic Area or United Kingdom data protection laws apply, we may use recognised transfer mechanisms such as adequacy decisions, Standard Contractual Clauses or applicable United Kingdom transfer mechanisms where required.
You may contact us for further information about the safeguards applicable to international transfers.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide the Services, or to meet legitimate legal, security and business requirements.
Retention periods vary depending on the type of information.
For example:
Account information may be retained while your account remains active;
Conversations may be retained to provide conversation history and continuity;
Memories may be retained while required to provide personalised experiences;
Generated media and generation history may be retained so you can access previous generations;
Transaction records may be retained for taxation, accounting, payment disputes, chargebacks and legal compliance;
Security, fraud and audit information may be retained where necessary to investigate or prevent abuse; and
Information relevant to legal claims or regulatory obligations may be retained for the period reasonably required for those purposes.
When personal information is no longer reasonably required, we take steps to delete or de-identify it, subject to applicable legal obligations.
Some deleted information may remain temporarily in secure backups until those backups are overwritten or expire through our normal backup processes.
You may request deletion of your FanFaves account and associated personal information.
Where available, you may initiate account deletion through your account settings. You may also contact us using the details at the end of this Privacy Policy.
After a valid deletion request, we will take reasonable steps to delete or de-identify personal information associated with your account unless retaining particular information is permitted or required by law.
We may retain limited information where reasonably necessary for purposes including:
Financial and taxation obligations;
Fraud and abuse prevention;
Chargebacks and payment disputes;
Security investigations;
Legal proceedings;
Enforcement of our legal rights; and
Compliance with applicable law.
Deletion from backup systems may occur through normal backup rotation rather than immediately.
Where required by applicable law and reasonably possible, we will also take appropriate steps in relation to personal information processed on our behalf by relevant service providers.
Deleting information that is necessary to provide FanFaves may mean that you can no longer use some or all of the Services.
We recognise that FanFaves may process highly private and sensitive information, including private conversations, personal preferences, memories and generated media. We take the security and confidentiality of this information seriously.
FanFaves operates and controls its core application, data systems and AI services. Private conversations, memories and core account data are stored within FanFaves-controlled databases and infrastructure and are not stored by third-party AI providers.
Our core databases are provisioned using established cloud infrastructure providers, including DigitalOcean, and are configured and access-controlled by FanFaves.
FanFaves also operates its own AI models on dedicated compute infrastructure provisioned for our use. Private conversations processed by these models are handled through FanFaves-operated AI systems rather than being submitted to third-party general-purpose AI services for storage or model training.
We may use specialist infrastructure and service providers to provide the underlying computing, hosting and networking resources on which our systems operate. These providers do not operate the FanFaves application or use private conversations, memories or core account data for their own purposes.
Certain specialist third-party providers may separately process limited information where necessary to provide specific services, such as payment processing, age verification, analytics, fraud prevention or other functionality described in this Privacy Policy. Where we use these providers, we seek to limit the information provided to what is reasonably necessary for them to perform the relevant service.
We use technical and organisational safeguards designed to protect personal information from unauthorised access, loss, misuse, alteration and disclosure.
These measures may include:
Encryption of data in transit;
Encryption or infrastructure-level protections for stored data where appropriate;
Secure, access-controlled infrastructure;
Private or restricted network access to internal systems and databases;
Authentication and access controls;
Restricted administrative access based on operational need;
Logging and security monitoring;
Fraud and abuse detection;
Secure backup and recovery procedures; and
Ongoing review of our systems, infrastructure and service providers.
Access to private user data is restricted to authorised FanFaves personnel who reasonably require access for their role or for the purposes described in this Privacy Policy.
Our infrastructure providers are responsible for securing the underlying cloud infrastructure they provide to us, while FanFaves remains responsible for the security, configuration and access controls of the applications, systems and data we operate on that infrastructure.
No internet service, transmission or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.
You are responsible for maintaining the security of access to your FanFaves account.
Please contact us promptly if you believe your FanFaves account or personal information has been compromised.
Where a data breach occurs, we will investigate the incident and notify affected individuals or relevant authorities where required by applicable law.
Depending on where you live and the laws that apply to you, you may have rights relating to your personal information.
These may include the right to:
Request access to personal information we hold about you;
Request correction of inaccurate or incomplete information;
Request deletion of certain personal information;
Request restriction of certain processing;
Object to certain processing;
Withdraw consent where processing is based on consent;
Receive certain personal information in a portable format;
Opt out of direct marketing;
Opt out of certain targeted advertising;
Opt out of certain sales or sharing of personal information where applicable;
Limit certain uses of sensitive personal information where applicable; and
Lodge a complaint with an applicable privacy or data protection regulator.
Certain rights are subject to legal exceptions.
For example, we may be required or permitted to retain information for legal compliance, fraud prevention, security, taxation, payment disputes or the establishment, exercise or defence of legal claims.
We may need to verify your identity before processing a privacy request.
You may also be permitted to use an authorised representative to submit a request on your behalf where applicable law provides that right. We may require appropriate evidence of the representative's authority.
We will respond to privacy requests within the timeframe required by applicable law.
Where applicable law provides a right to appeal a decision concerning a privacy request, we will provide information about how that right may be exercised.
Where Australian privacy laws apply, you may have rights to request access to personal information we hold about you and to request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading.
You may also make a complaint about our handling of your personal information.
We encourage you to contact us first so that we can investigate and respond to your concern.
Depending on the laws applicable to us and your circumstances, you may also have the right to make a complaint to the Office of the Australian Information Commissioner or another applicable regulator.
Where European Economic Area or United Kingdom data protection laws apply, FanFaves acts as a controller of personal information for the processing described in this Privacy Policy, except where another entity is identified as the controller.
Our legal bases for processing may include:
Contract: Processing necessary to provide the Services you request and perform our agreement with you.
Legitimate interests: Processing necessary to operate, protect, secure and improve FanFaves, prevent fraud, provide customer support and manage our business, where those interests are not overridden by your rights.
Consent: Processing carried out with your consent where consent is required or appropriate.
Legal obligations: Processing necessary for us to comply with applicable legal requirements.
Where we rely on consent, you may withdraw that consent. Withdrawal does not affect processing that lawfully occurred before consent was withdrawn.
You may also have the right to lodge a complaint with the data protection supervisory authority responsible for your jurisdiction.
Where the California Consumer Privacy Act or other applicable California privacy laws apply to FanFaves and your information, you may have rights that include:
The right to know about personal information collected, used and disclosed;
The right to access certain personal information;
The right to request deletion;
The right to request correction;
The right to opt out of certain sales or sharing of personal information;
The right to limit certain uses or disclosures of sensitive personal information where applicable; and
The right not to receive discriminatory treatment for exercising applicable privacy rights.
Depending on how FanFaves uses advertising or analytics technologies, certain transfers of online identifiers or usage information may constitute "sharing" under California law even where no money is exchanged.
Where applicable, we will provide mechanisms for exercising relevant California privacy rights.
FanFaves is not designed or intended for anyone under the age of 18.
Our Terms of Service prohibit use of FanFaves by anyone under 18 and by anyone who has not reached any higher minimum age required to access adult services in their jurisdiction.
If we become aware that a person who is not legally permitted to use FanFaves has created an account or provided personal information, we may close the account and take reasonable steps to delete the information, subject to any information we are permitted or required to retain by law.
FanFaves may contain links to websites, applications or services operated independently by third parties.
Their collection and use of personal information is governed by their own privacy practices.
We are not responsible for the privacy, security or content practices of independent third-party services and encourage you to review their privacy policies before providing information to them.
We may update this Privacy Policy to reflect changes to FanFaves, our information practices, our service providers or applicable legal requirements.
The "Last Updated" date at the beginning of this Privacy Policy indicates when it was most recently revised.
Where changes materially affect how we collect, use or disclose personal information, we may provide additional notice through FanFaves, by email or through another appropriate method.
Where required by applicable law, we will obtain consent before carrying out processing that requires consent.
If you have questions about this Privacy Policy, wish to exercise a privacy right, or want to make a complaint about how we handle your personal information, please contact:
Clearcache Pty Ltd
Sydney, Australia
Email: [email protected]
Please provide enough information for us to understand and respond to your request.
We may ask you to verify your identity before providing access to personal information or completing certain privacy requests.
We will investigate privacy complaints and respond within a reasonable period or within any timeframe required by applicable law.
